Process & Testimonials

MY APPROACH

Develop aligned, optimistic ideas with engaged cross-functional stakeholders.
Create exciting scalable outcomes supporting business and end-user needs.

C-Suite & Leadership Process & Testimonials

ENSURING CREATIVE STRATEGY & OPERATIONS ALIGN WITH POLICY & PLANS

How I work to ensure alignment with executives on creative projects;

Propose concept plans for creative projects and refinement of plans until corporate approval; scope of work, time, team, cost and risk assessments.

Execution delivery of plans to bring product concepts to fruition; Establishing resource chains, processes, quality standards, managing operations and quality controlling of outcomes while including exec at key feedback cycle points in iteration.

Reporting of key highlights, decisions, performance metrics or product outcomes right-timed and right-sized per leadership role and interest/ownership.

Mike Baird

"I have had the privilege of working with Rach for nearly 8 years now. She has brought unrivaled professionalism, creativity, structure, and passion to so many critical projects.

She is a thoughtful and extremely hard working collaborator and always goes the extra mile because she cares so much about the customer and finding the best way to delight them. I have watched her grow significantly into a senior leader with a very dedicated and happy team under her leadership.

She wears so many hats that it would be a mistake to think of her as just an UI/UX leader - she has impacted our product management, hardware engineering, software processes and even helped redesign our office to be a happier environment with a budget! I love working with her and she has my highest respect and recommendation."

MIKE BAIRD

President

Cory Costley

"I’ve worked with Rachael for over 10 years and her unique blend of creative and experiential insights coupled with exceptional management skills is unparalleled. She’s designed the experience for and led major UI/UX development teams for two cutting edge SaaS platforms with B2C and B2B users. Both platforms had $10Ms of annual revenue dollars and thousands of active users.

Rachael also excels at using data driven insights to adapt the solutions and learn from users to create ever more stickier solutions."

CORY COSTLEY

SVP, Hospital Product Line

Jackie Busch

"I've had the pleasure of working with Rach over the last few years in the fast paced and dynamic Telehealth environment. She has been a consistent top performer on our Product team. With her vision, attention to detail, leadership, and expertise, she and her team continually produce top quality work. Rach approaches all projects with positivity, a spirit of collaboration and innovation, while balancing it all with a critical eye and a focus on client satisfaction."

JACKIE BUSCH

VP, Solution Design

Ben Flux

"Rachael's skillset became so wide that I never hesitated on asking for her help in any area within any of the businesses in the group. Outside of being able to adapt to any challenge we gave her, Rachael's creative skills and commercial understanding of the impact of brilliant UI/UX are second to none.

I have no hesitation recommending Rachael, her passion and dedication combined with her first class skills make Rachael a very special person."

BEN FLUX

CEO

Suvro Khan

"Rachael is a stellar UI/UX designer. Rachael's superior design and UX work stems from her ability to work directly with internal teams (Customer Engagement, Sales, Development, Product, etc) and clients/prospects to understand how to the product should best work for end users. Rachael's work completely transformed the overall user experience of our products both in our legacy and new enterprise platforms. Rachael is a thoughtful and strategic thinker and will be an asset at any company. I highly recommend Rachael."

SUVRO KHAN

VP, Customer Success

Product Management Process & Testimonials

Total Addressable Market (TAM) based needs & ideatION ON profitable + innovative solutions

Shardul Mehta

"Rach is an excellent UI/UX designer and manager. Her passion for the user and enthusiasm for elegant and useful design is infectious. She was instrumental in helping us design the interfaces for our telehealth solutions. But she's more than just a designer. She was a key partner in helping us instituting an effective product development process, working in close partnership with Product Management and Engineering. She brought in user insights that had a huge influence in shaping our product strategy. She cares deeply about the customer experience. It was awesome to see her grow into a management role and lead a happy team. She brought consummate professionalism, creativity, and structure to so many critical projects. I highly recommend her."

SHARDUL MEHTA

VP, Product Management

Samuel Neer

"I had the most sincere pleasure of partnering with Rach. Rach was a consummate teammate, has a wonderful sense of design/UI/UX, practices masterful organization, and partners to build amazing products. I have never encountered anyone with such Jira or Confluence skills, and I was always picking up tips and tricks from her. Her great sense of humor was always a welcome addition to every meeting, and her management of her team always spoke to her expertise and skill set. I sincerely hope to work with her again, and know any team that gets to partner with her will receive the best design, UI, UX, and product support one could ask for."

SAMUEL NEER

Senior Product Manager

Jah' Juan H. Rogers

"What an amazing pleasure to have worked with Rachel for 3 years. She is an outstanding manager a fantastic UI designer and has a tireless work ethic. Her enthusiasm encourages teamwork and cooperation. When I needed a design for my product she has always delivered early or on time! A team player who cares about everyone and just gets it done. It would be awesome to work with her again. I thank you Rach for all of the success my product achieved.. thanks to you."

JAH' JUAN H. ROGERS

Senior Product Manager

Anand Dwivedi

"Rachael is intensely passionate about the success of anything she touches. Her expertise is invaluable at every stage of the product life-cycle process. She puts in the effort to fully understand what she's designing, and in particular, who she's designing it for. From talking to internal folks on account management teams, to picking up the phone and discussing use cases with clients directly - Rachael's dedication to building amazing products is exceptional. She has the combination of knowledge, drive, passion, work ethic, and leadership skills to make products successful."

ANAND DWIVEDI

Senior Product Manager

Kelly Keisling

"Rach is a valuable colleague. She is an influential champion of user-centered design with astute and precise guidance on user needs. She has led international and cross-functional teams across time zones through major platform changes and fundamental improvements to the user experience. Her collaborative nature and positive attitude make her a joy to work with."

KELLY KEISLING

Product Manager

How I’ve collaborated with Product Management teams to deliver TAM-focused experiences;

Early-stage UX research for TAM expectations of user experiences relevant to the industry.

Rapid iteration of high-level product scope for Proof Of Concept (POC) and Go To Market (GTM) project types.

Long-term product design for growth and scale against Key Performance Indicators (KPIs).

Build centres of knowledge on experience; users, use cases, and product features.

Software Engineering Process & Testimonials

FULLY FUNCTIONAL, PERFORMANT EXPERIENCES WITH SCALABLE BUILD DELIVERY

How I’ve partnered with Engineering to deliver products at scale;

Collaborative proactive planning for architectural/technical requirements which may restrict or promote creative solutions.

Overseeing design system engineering for workflow optimization of delivery teams and consistency of product outcomes to users.

Design handoff and walkthroughs of feature experiences including appropriate documentation, and asset preparation.

Steve Titus

"Rach brings an unwavering and deeply professional customer-first mindset to the products she builds and to her team and company. As a technologist, she’s adept at building and leading local or geographically distributed teams, growing a people-first culture, and delivering innovative and highly usable digital experiences to customers. As a colleague, she’s friendly and optimistic, and her congenial “let’s do this” attitude and well-organized approach to execution add value to every project she undertakes. A consummate team player."

STEVE TITUS

SVP, Acute Care Engineering

Casey Stein

"I worked with Rach quite a bit for about a year and really enjoyed it. She brings a passion about design and doing things the right way to work that is infectious. The thoughtfulness she brings to her designs and the user experiences she creates is second to none. She is always willing to go the extra mile to ensure that things get done. I would be happy to work with Rach again in the future."

CASEY STEIN

Director, Software Engineering

Ravi Shanmugam

"I worked with Racheal Taylor for 5+ years.
She in one of the core pillars for the organization, instrumental in developing the entire design system. For me she is a most valuable person for the organization. Simply to put Neighbor’s Envy, Owner’s Pride"

RAVI SHANMUGAM

Director, Software Engineering

Tim Mirro

"Rach has been such an awesome partner to collaborate with. To say she is well organized is an understatement. Rach does a fantastic job engageing her project teams and stakeholders."

TIM MIRRO

Manager, Engineering Operations

Charles Lee

"I worked with Rachael for two years. She is one of the most talented UI/UX designers I have ever worked with. I would recommend her to anyone who needs a leader on their team who can make amazing designs and experiences for users."

CHARLES LEE

Software Technical Lead - Mobile

Galina Aviltseva

"Rachael is always paying a lot of attention to every detail, bringing her work to a whole new level. Her design works are creative and innovative."

GALINA AVILTSEVA

HTML/CSS Engineer

Oleksii Prozhoha

"Rachael is highly skilled designer. She has many creative ideas. It is pleasure to work with her."

OLEKSII PROZHOHA

Senior Software Engineer

User Experience, User Interface & Visual Design Process & Testimonials

INTUITIVE, EFFICIENT AND VISUALLY APPEALING OUTCOMES ALIGNED TO BUSINESS NEEDS

Iryna Serednia

"I admire Rachael for how organized and responsive she always is and constantly on top of her game. She is truly passionate about what she does and at the same time inspires others around her to bring more value to what they do. She is a coach who listens, is open to ideas and innovation, always eager to learn on the go and try new things. I’ve learned so much from our partnership. I am extremely grateful to Rach for believing in my team's capabilities to contribute to the success of the product of such importance. She is an amazing person who always smiles and motivates. Her company is so lucky to have her! "

IRYNA SEREDNIA

Director, Design

Reony Tonneyck

"Rach is a rare talented designer, that's genuinely customer focused and knows how to bring the best out of her team members. She loves her craft and is exceptional at communicating her ideas while embracing the clients' needs. Rach was excellent at balancing Agile processes and quick turn-around on projects while maintaining quality in her team's designs, as well as team morale. Rach also never took things at face-value, but pursued and challenged those around her to achieve highly intuitive, and aesthetically pleasing user experiences. She consistently made an effort to make sure that I was happy with my job, while also making sure she could bring the best out of my skillset. Most of all, I learned a ton from her when it came to the business side of design as well as collaboration. Because of this, I have the confidence in my new job to bring about change and a design culture to a growing start-up and lead it to success!"

REONY TONNEYCK

UI Designer

Yulia Haidukova

"Rachael has excellent team management skills, she creates a friendly atmosphere and motivates the whole team every day. She has a great experience with work with focus groups and she perfectly translates the users' feedback and clients' need into understandable, structured requirements to the product and tasks for the team. Rachael is really focused on the result, open to innovation and fresh solutions, she is a designer and leader who creates the future. I really appreciate our cooperation!"

YULIIA HAIDUKOVA

Product Designer

Tatiana Gryshchenko

"Rachael has got great leadership skills. She is always aware of any tiny details of team processes and ready to answer all your questions. Guided by Rachael, the team is always capable to deliver great results in the short terms due to her responsiveness, fast feedbacks and natural talent in organization of efficient working process. Rachael has a broad skill set and she'd always result-oriented, which helps her to be proficient and chose the best option when solving a problem. I believe she truly loves what she does and she energizes and motives the whole team for new achievements. I greatly appreciate the experience working with Rachael!"

TATIANA GRYSHCHENKO

UI/UX Designer

Sophie Lee

"Rachael is a creative and dedicated designer, who puts her heart and soul into her work. Rachael works well across all media types including web, motion or app work. Her designs are clean, elegant and of a highly professional standard."

SOPHIE LEE

Graphic Designer

Svetlanka Agafonova

"Rachael has sophisticated taste in design and an understanding for what clients need. She is quick, knowledgeable, efficient, friendly and professional."

SVETLANKA AGAFONOVA

UI/UX Designer

Marie Kalkdijk

"Rachael always planned well ahead, had a creative and innovative solutions to each problem, and came up with interesting concepts. Rachael works hard and are dedicated to her work, as well as putting a lot of effort into each presentation to justify her methods.

I enjoyed getting to know Rachael, and she is a positive girl that anyone would be happy to work with."

MARIE KALKDIJK

Graphic Designer

How I’ve directed teams of designers to create awesome experiences;

User Experience – Planning and undertaking research to understand user expectations and success KPIs of any given product feature or experiences.

User Interface – design system frameworks/libraries to scale style and accessibility through interface components.

Visual design – creative direction of assets for cross-functional team market and sales enablement.

Ideation and research sprints to explore design lead innovation.

Supporting the professional development of designers on teams.

Cross Functional Group Process & Testimonials

CUSTOMER FIRST & BUSINESS GOAL DRIVEN

How I’ve listened to needs and supported cross-functional groups for organizational success;

Create visual assets for marketing and sales demonstrating key benefits, features and competitive differentiators.

Collaboration with account managers and professional services on specific client needs.

Assets and training for customer support and success teams on product flows and features.

Examining common usability issues with support to propose product interventions.

Nigel Frith

"Although I have only worked with Rach a short time I can say that she is one of the best designers I have ever had the pleasure of working with. She is consistent and understands what brand values really mean. As well as being a great designer, she is also very good at analytical tasks and understanding data - a rare combination of skills.

I would recommend Rach to any company who want to build a credible big brand and have consistency of messaging. She is loyal and dedicated and will provide a lot of value to anyone she works with."

NIGEL FRITH

Director, Marketing

Frandy Pena

"Rachael is an excellent colleague. Her creativity and passion was demonstrated not only in the work products that were delivered to the clients but more importantly how it the product arrived to that point. Her desire and success to sincerely understand the needs of the stakeholders, collaborate for a true solution, and her dedication for continuous improvement of the product design and experience is stellar. This combination increased utilization and satisfaction."

FRANDY PENA

Implementation Manager, Customer Success

Tristan Graham

"Rachael has an exceptional creative talent and has created some fantastic designs for a number of the projects that we've worked on together. Constructing creative solutions for challenging interfaces has been a breeze with her help."

TRISTAN GRAHAM

Systems Designer, Infrastructure Specialist

Interns & Junior Process & Testimonials

PROFESSIONAL DEVELOPMENT MUTUALLY ALIGNS THE INDIVIDUAL & BUSINESS

Video

PARTNER PROGRAM

QUT interview discussing Internships.

Ali Newbury

"Rachael was an amazing mentor whose teachings were so invaluable to me as a university student ready to enter the corporate industry.

She was always very enthusiastic about my intern work, had great projects for me to work on, and with her help, I was able to achieve my own professional goals before entering the workforce. Rachael taught me a lot of skills that I couldn't have learnt elsewhere in Brisbane, including digital design, UI/UX design as well as comprehensive communication skills.

Because of her, I've been able to land every one of my professional jobs so far, and I hope this glowing reference can be as glowing as the ones she gives me. Thank you so much for all of your support over the years - it means so much."

ALI NEWBURY

Intern, Graphic Design

Rachael McNamara

"It was clear from the beginning that Rachael was genuinely interested in me as an individual, always providing helpful feedback and ongoing support, whilst also giving me the freedom to facilitate my own professional growth. Rachael shared with us crucial skills, knowledge, and expertise within the industry, even going that extra mile by taking us to conferences and encouraging us to engage in networking.

What’s stayed with me the most after my time as an intern, was the way Rachael treated us, not as interns, but as equals, as colleagues, giving us the confidence to step up and make our own mark on the business. I could not ask for a better mentor and will always be grateful for Rachael’s encouragement and truly inspired by the way she approached everyday in a fun and positive light. I firmly believe that Rachael is a valuable asset to any workplace, not just in her skills as a designer, but also in her impeccable leadership qualities."

RACHAEL McNAMARA

Intern, Digital Marketing & Journalism

Madeleine Chaplin

"From the beginning Rachael made me feel a part of the team and was always focussed on my continuous learning. Having Rachael's support settled my initial nerves, built my confidence and made my transition into corporate life very enjoyable and easy! In addition to this, Rachael's upbeat and friendly personality made going into the office everyday a fun and unique experience. I learnt so much more than I could've imagined and I cannot be more grateful that I had this incredibly supportive company and mentor to complete an internship with."

MADELEINE CHAPLIN

Intern, Marketing

Wil Logan

"As a mentor Rachael provided me with an irreplaceable insight and working education into the digital marketing landscape. In an entirely appropriate juxtaposition, Rachael’s bubbly and energetic nature provided a comfortable, calming influence that I found invaluable as I first entered into a corporate setting, allowing not only me, but all of the interns under her care to work to a high and efficient standard.

Importantly, Rachael continuously worked with me to create and maintain short and long term personal goals during my time, something I was forever grateful for. These qualities, along with Rachael’s clearly evident knowledge base and cutting edge strategies, culminated in a thoroughly enjoyable, high quality learning and working environment that would be greatly valued in any workplace around the world."

WIL LOGAN

Intern, Content Writing

Sophie Winter

"Rachael was an extremely organised and informative mentor. Her feedback and advice was valuable and she explained every task very thoroughly. Not to mention she is a super friendly person who was enjoyable to be around in the office :)"

SOPHIE WINTER

Intern, Content Writing

INTERN MENTORSHIP

How I’ve helped foster cultures of optimism and confidence for our next generation of talent;

Soft Skills – Creating positive and safe environments and processes to support talent in Improving awareness, empathy, personal drive and confidence.

Technical Skills – Coaching and supportive feedback cycles on specific creative industry skills, business activities, processes or outcomes.

Network Growth – Inclusiveness in appropriate groups and activities to promote teamwork and networking within similar skill sets or business focuses.

Real World Outcomes – Establishing project plans to align current skillsets with growth tracks relevant to core business deliverables.

Develop aligned, optimistic ideas with engaged cross-functional stakeholders. Create exciting scalable outcomes supporting business and end-user needs.

C-Suite & Leadership Process & Testimonials

Product Management Process & Testimonials

Software Engineering Process & Testimonials

User Experience, User Interface & Visual Design Process & Testimonials

Cross Functional Group Process & Testimonials

Interns & Junior Process & Testimonials

Contact me.

Develop aligned, optimistic ideas with engaged cross-functional stakeholders.
Create exciting scalable outcomes supporting business and end-user needs.