Wecare is a consumer telehealth app that aims to reduce barriers to medical consultations, improve patient satisfaction, and increase engagement through user-friendly self-service tools for doctor visits and pharmacy services.

This application provides a low-cost and easy-access alternative care pathway for patients 24 hours a day, 7 days a week. This will enable individuals to speak to the next online provider via automatic queueing or to their regular provider by connecting with their local facility.

 

Key features to support patients through workflow include;

  • Upload information at self service intake
  • Select local pharmacy for prescription pick-up
  • Connect and share relevant audio/visual with provider
  • Use integrated peripherals for at home care, e.g TytoCare
  • Providers can access and edit forms, tests and other details
  • Access visit notes post-call from providers
  • Save your personal profile and manage dependants​

Challenges & Design Solutions

Appointment Booking

Challenge

Scheduling an appointment involved too many steps, which often led to abandoned booking attempts.

Design Solution

Streamlined the appointment process to a three-step flow with calendar integration and reminders. This improved appointment booking completion rates (A/B testing for task success measures).

Pharmacy Finder

Challenge

Patients had difficulty locating nearby pharmacies, especially those with specific medications in stock.

Design Solution

Added a map/list toggle view with filters for services, hours, and medication availability, resulting in a reduction in time spent finding pharmacies by alternative methods such as Google search.

Advanced Provider Search

Challenge

Patients struggled to find the right doctor based on their needs and preferences, leading to prolonged search times.

Design Solution

Implemented a filtered search with criteria like specialty and availability. Introduced visual cues for doctor reviews and ratings, making the search process easier and more targeted for user needs.

Success Stories

Key Screens At A Glance

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