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hello@zenithcreativegroup.com

Health Huddle is a web app which enhances provider cooperation and streamlines patient care by offering a centralized collaboration platform for direct, group messaging and video calling.

Challenges & Design Solutions

Challenges

  • Providers  struggle to manage individual and group communications across different channels, leading to missed updates and fragmented collaboration.

  • Providers need to address various tasks quickly without navigating through multiple screens.
  • Providers need to be able to catch up quickly when they have been away from their desk.

Design Solutions

  • The dashboard centralizes direct and group messaging, enabling quick access and streamlined conversations in one interface. This unifies communication, reducing response time and enhancing collaboration fluidity.

  • The introduction of Quick Response Cards consolidates actionable tasks like messages, scheduled call reminders, and missed call notifications in a single view. This design reduces the steps needed to complete tasks and enhances real-time responsiveness.

Care Team Collaboration

Challenge

Setting up ad-hoc discussions with multiple team members is time-consuming and can delay decision-making.

Design Solution

The chats allow users to instantly initiate group discussions with voice control and file attachment capabilities, significantly speeding up coordination.

Messaging Channels with Advanced Capabilities

Challenge

Communicating effectively requires not just text but also seamless access to additional capabilities such as video calls, document sharing, and linked patient information.

Design Solution

Each channel supports messaging along with advanced features like starting a video call, AI-generated summaries, and linking to patient records, ensuring communication is comprehensive and context-rich.

Rach is an exceptional design leader whose unparalleled attention to detail and unwavering dedication to excellence set her apart in the field. Her passion for design is evident in her relentless pursuit of excellence and her deep investment in design, user research, design systems, and leveraging technology to enhance people's lives. Rach is one of the rare leaders with the ability to oversee both the design and technical aspects of design systems, providing her with valuable insights into how to best support both sides. Beyond her remarkable skills, Rach is a wonderful leader who fosters a collaborative and supportive work environment. Her dedication to her craft and her team make her an invaluable asset to any organization, inspiring those around her.

David Eisner
VP Product Design
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